Mrs. T. purchased medical travel insurance ahead of a trip abroad. On that holiday, she fell ill and had to be treated in hospital. Afterward, she submitted her claim. It was declined because the insurance plan did not cover anyone who had been treated for three specific medical conditions. In its final position letter, the
Mr. and Mrs. H. applied for life insurance and were approved. When her husband died several months later, Mrs. H. claimed the benefits under the policy. The insurance company denied the claim for failing to disclose information about Mr. H.’s health. Mrs. H. brought her final position letter to OLHI. She explained to our Dispute
We’ve had a facelift! What’s new? Submitting a complaint is just a few clicks away! We are Canada’s only financial services OmbudService accepting document submissions online, using e-signature technology. You can now search our website using keywords. Have an old insurance policy? No problem – we will help you find out which company now holds
Insurance providers are stressing the need for people to better understand the fine print in their policies. Read about OLHI in the National Post.