OLHI – OmbudService for Life & Health Insurance | Resolution of your Canadian Insurance Concerns | OLHI


Keep dreaming (health)

Ms. Z. had a sleeping problem and her doctor recommended she buy a piece of equipment that acted as a sleeping aid. After buying the equipment, Ms. Z. submitted a claim for reimbursement to the insurance company that provided health insurance through her employer’s group plan. The company denied the claim because “anti-snoring devices” were

Steady work (disability)

Ms. H. worked at the front desk of her family’s automotive shop. Her responsibilities were administrative in nature: assisting customers on the phone and in person, processing warranties, selling parts over the counter and traveling around the city to pick up parts. In October, she applied for disability under the company’s group plan, indicating on