OLHI held its annual general meeting and released its annual report for 2015/16, announcing plans for growth. Highlights: Public contacts exceed 86,000 Complaint investigations increase by 27.6% Settlement ratio in favour of the consumer climbs to 80% at investigation stage All final, non-binding recommendations accepted Read the news release.
The debate over non-binding vs. binding recommendations is revived in The Insurance & Investment Journal.
OLHI has a different view on the necessity of binding authority. Read about us in Wealth Professional.